Terms & Conditions
General framework for the commercial use of Gramway Invoice.
Last updated: September 5, 20261. Purpose
These terms govern access to and use of the Gramway Invoice SaaS service and any associated options or services.
2. Account and access
The customer is responsible for the information supplied when opening an account, for managing users and for keeping access credentials confidential.
3. Plans, pricing and billing
The selected plan, price, billing frequency, applicable taxes and possible third-party services are those presented and accepted at subscription time or in the commercial offer.
4. Use of the service
The customer uses Gramway in accordance with the law, accounting and tax obligations and third-party rights. The customer remains responsible for validating the data and documents it issues.
5. Peppol and external services
Electronic invoicing functions may depend on external networks, providers and systems. Gramway organizes their integration into the service but cannot guarantee external systems outside its control.
6. Availability and maintenance
Gramway may perform maintenance, security or product evolution operations. Planned interruptions are kept as limited as reasonably possible.
7. Data and confidentiality
Each party treats the other party’s information with an appropriate level of confidentiality. Personal-data processing is described in the Privacy Policy.
8. Intellectual property
Gramway and its components remain protected by applicable intellectual-property rights. The customer retains its rights over the data and content it provides.
9. Liability
Each party’s liability is assessed under the contract, the nature of the service and applicable law. The customer remains responsible for its accounting, tax and commercial decisions.
10. Suspension and termination
Suspension, termination, renewal and data-export conditions are specified in the applicable offer or contract.
11. Applicable law
The service is initially designed for the Belgian market. Full legal notices, the contracting entity and jurisdiction clause must be finalized before commercial launch.